Privacy Policy

Rhinegold Gallery is committed to respecting your privacy. It is important to us to keep the personal information you give us secure and adhere to the legal regulations governing data privacy and data security, in particular the General Data Protection Regulation (German abbreviation: DSGVO) and the Federal Data Protection Act (German abbr.: BDSG).
This website is not intended for children and Rhinegold Gallery does not knowingly collect information relating to children.
Rhinegold Gallery (collectively referred to as "Rhinegold Gallery", "we", "us" or "our" in this Privacy Policy) is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with this Privacy Policy and as permitted by applicable laws:

Rhinegold Gallery
Martina Reichelt, M.A.
Königsallee 92A
40212 Düsseldorf, Germany

Phone: +49 178 2332645

Email: info@rhinegoldgallery.de

 

Scope 

This Privacy Policy applies to the Rhinegold Gallery website, regardless of how you access or use it, including through mobile devices.
Rhinegold Gallery will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including where
- it is necessary to provide or fulfil a service requested by or for you;
- in circumstances where you have given us your express consent;
- or where it is necessary for legitimate interests pursued by Rhinegold Gallery such as (a) ensuring the proper functioning and security of our website, for example by preventing fraudulent transactions; (b) ensuring we continue to comply with applicable laws, for example in maintaining the accuracy of our records; (c) offering an enhanced customer experience and service, for example by analyzing customer patterns to better understand the interests and preferences of our customers in order to consistently improve our selection of products and our services.

We may update this Privacy Policy from time to time by posting the amended version on the Rhinegold Gallery website. Please check our website regularly for changes to this Privacy Policy. In case we make any material changes to this Privacy Policy we will notify you before they take effect either through this website or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Privacy Policy took effect.

 

What Personal Information we collect and how we use it 

This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Rhinegold Gallery as a customer or potential customer. Personal information is any data relating to an identified or identifiable natural person, who can be identified, directly or indirectly, by reference to an identifying characteristic such as a name, address or other location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, social, economic or cultural identity of this natural person. Information that has been anonymized or aggregated in such a way that it can no longer be used to identify a specific natural person in any way is not considered personal information.
When you register for an account with Rhinegold Gallery, update or add information to your account, place an order, interact with our digital content on your computer or mobile device or when you otherwise correspond with us, we will collect certain information from you:

 

CONTACT FORM, ACCOUNT MANAGEMENT, CUSTOMER PROFILE INFORMATION

- When enquiring about an item by using the contact form and when registering for an account with us we will collect identifying information such as your name, postal addresses, telephone numbers or email addresses and will indicate whether this collection is voluntary or mandatory for our service. Where collection is mandatory we may not be able to provide products or services without you providing that information to us.
Additionally, when registering for an account with us we offer the storage of your personal information, such as your delivery address, in the password protected ‘My Account’ section of our website so that you do not have to enter your name and address information again when making future purchases. The order form will be filled in automatically with your name and address information, when again signing in to your account (‘My Account’) with your email address and your password.
- We may collect financial information (such as credit card or bank account numbers) in connection with a transaction. Payments using our website are made through our payment service providers. You will be providing credit or debit card information direct to our providers who process payment details further.
- We may collect information required to clear customs (such as Tax ID or other identification numbers).
- You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with a standard fraud check when you make a purchase on our website). We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records and to generally manage your account with us under our terms with you.  Providing us with personal information is voluntary but we may not be able to process your order and send you the required order acknowledgement and confirmation e-mails if you do not provide us with certain requested information.
- If you have a customer account we may also ask for your birthday and gender or you may provide us with information about yourself, your product preferences and lifestyle interests on a voluntary base.
If you don’t want us to use your personal information in this way then you can contact us at any time to ask us to stop (please see ‘Contacting Rhinegold Gallery’ below).

 

DEVICE AND LOCATION INFORMATION

We collect information about the device you are using to connect to the Rhinegold Gallery website. This could include the type of device you use, your internet browser, browser version and browser history, referrer URL, host name of the accessing device, your location based on the unique identifier for your device such as an Internet Protocol address and your web log information. Please keep in mind that most mobile devices allow you to manage your location preferences at any time in the device’s settings menu.
We use this information to ensure the proper functioning and security of our website, to optimize and better understand how our content and services are used.

 

COOKIES

Cookies are small data files placed in the memory of your device or browser when you visit a website. Whereas so-called “session-cookies” expire at the end of your browser session, persistent cookies are stored on your device allowing us to remember your preferences or past interactions with our website.
We use cookies for the following purposes:
- To enable you to edit and add orders to your shopping bag during a browsing session.
- To recognize you on return visits and to provide your desired personal settings (e.g. payment and delivery method, country of destination, etc.) in your shopping bag.
- To better customize our website to the needs of our individual customers, to analyze customer patterns and understand the interests and preferences of our customers and potential customers so we can consistently improve our selection of products and services.
-To ensure the proper functioning and security of our website, for example by preventing fraudulent transactions.
Most browsers accept cookies as a standard feature. In the security settings of your browser you can manage your cookie preferences. The preferences will need to be set separately for each browser you use. If you set your browser to refuse all cookies, however, certain features of our website may not be available. In order to use our shopping bag, your browser must be set to allow cookies temporarily (“session cookies”).
Some of our Service Partners (discussed below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

The Rhinegold Gallery website uses the web analytics service Google Analytics, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses cookies to analyze your visit and interaction with the Rhinegold Gallery website. The collected information is usually transferred to a Google server in the USA and stored there. You can refuse these cookies by setting the appropriate cookie preferences in your browser. In doing so, however, certain features of our website may not be available or may not function properly.
You can prevent the cookie generated collection and processing of  information by Google Analytics about your visit and interaction with our website (for example your Internet Protocol address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout/?hl=n .
To object to the collection of your personal information by Google Analytics during future visits to our website you can click on the following link, which will generate the setting of an opt-out cookie: Disable Google Analytics .
For further information about Google handling user information please view Google's privacy policy: https://support.google.com/analytics/answer/6004245/?hl=en
You acknowledge and agree that by continuing to use our website without managing your cookie and device choices and preferences, you consent to our cookie and device identifier settings.

 

COMMUNICATIONS WITH CUSTOMER SERVICE 

When contacting our Customer Service by email or phone, we may collect your personal information and use this information to identify you as a customer, help with your query, process your order, deliver products, process payments, update our records and to generally manage your account with us under our terms with you.

 

RECEIVING AND UNSUBSCRIBING FROM THE RHINEGOLD GALLERY NEWSLETTER

We are planning to inform you about new products, events and related topics by email on a more or less regular monthly base starting from September 2018.
If you would like to receive the Rhinegold Gallery newsletter, we need your consent. If you have provided your consent, you can withdraw it at any time, please see below.
If you wish to consent, we require a valid email address plus information that allows us to verify you as the owner of the specified email address and your confirmation to receive the Rhinegold Gallery newsletter.
Providing us with additional personal information is voluntary. We will not share the requested information with third parties. Any personal information will be processed according to Art. 6 (1)(a)DSGVO.
You can unsubscribe from the Rhinegold Gallery newsletter at any time by clicking on ‘NEWSLETTER’ in the footer section of our website, then selecting ‘Unsubscribe from newsletter’ , entering your email address in the required fields and by clicking on ‘SUBMIT’ or by simply contacting us, please see ‘Contacting Rhinegold Gallery’ further down below.
Upon unsubscribing from the Rhinegold Gallery newsletter the information you provided when subscribing to the newsletter will be deleted. Information we have stored for other purposes, for example an email address for your customer account (“My Account”), remain unaffected.

 

Who we share your Personal Information with

In certain circumstances, we may share your personal information with selected service providers performing functions on our behalf such as processing payments or managing data as permitted by applicable laws or with your consent (if so required by applicable laws), with any delivery company that we may use from time to time and with other companies that provide support services to us, including website hosting companies. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by applicable laws.

 

FINANCIAL INSTITUTIONS AND PAYMENT PROCESSING PARTNERS

Payments using our website are made through our payment service providers. You will be providing credit or debit card information direct to our payment service providers who process payment details further. The operators of these linked websites are not under a duty to abide by this Privacy Policy. Before interacting with these websites you will have to actively decide to use their services. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them. For connections from our website to our payment service providers to generate a payment transaction an encrypted SSL connection is used (for more information about SSL please see below ‘Security’).

 

LEGAL DISCLOSURES

In certain circumstances (where required or permitted under applicable laws or with your consent (if so required by applicable laws), we may disclose personal information relating to you to third parties in other jurisdictions in order to conform to any requirements of law, to comply with any legal or regulatory process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Rhinegold Gallery. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to help ensure that it remains secure.

 

BUSINESS OR PROCESS CHANGE PARTNERS

In the event that Rhinegold Gallery undergoes a re-organization or is sold or licensed to a third party, any personal information we hold about you may be transferred to that re-organized entity, licensee or third party.

 

TRANSFERS OF DATA TO COUNTRIES OUTSIDE THE SCOPE OF THE GENERAL DATA PROTECTION REGULATION OF THE EUROPEAN UNION

 The personal information that you provide through the Rhinegold Gallery website is processed and stored on servers in Germany. We may transfer information that we collect from you to selected service providers who perform functions on our behalf (each as described above), based in countries outside Germany and the European Union (“EU”) or your country of residence and this information may be stored and processed in such countries. Personal information stored in another jurisdiction may be subject to access requests from governments, courts, or law enforcement in that jurisdiction according to its laws. Whether the personal information you provide to us is processed by us or our service providers within Germany or the EU or outside of it, we will take steps to ensure that your personal information will be afforded the level of protection required of us under and in accordance with this Privacy Policy and applicable data protection laws and in accordance with current legally recognized data transfer mechanisms, such as a valid Privacy Shield certification (in the case of a data transfer to a Privacy Shield certified US recipient - see  https://www.privacyshield.gov/welcome) or appropriate European Commission approved standard contractual clauses (see http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm).

 

Your rights in relation to your personal information

You may have the right under applicable laws to ask for details of the personal information we hold about you, to amend, limit or delete your personal information, ask for a copy of the personal information you gave us or require the direct transmission of your personal information to a responsible third party to a technically feasible extent. You can also withdraw any consent you give to us at any time and object to us using your personal information for Rhinegold Gallery’s legitimate purposes (as described above). If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact our Customer Service at info@rhinegoldgallery.de .
Please note that we may require you to verify your identity before allowing you to access your personal information.
If you have an online customer account, you can also access, amend or update your information by logging into ‘My Account’ on the Rhinegold Gallery website and amend your details as appropriate.
You can also refer the matter to the data protection supervisory authority of the German Federal State North Rhine-Westphalia; a list of data protection supervisory authorities you will find at https://bfdi.bund.de/infothek/Anschriften_Links/anschriften_links-node.html .

 

Retention and Deletion of Personal Information

We will only keep your information as long as you remain an active customer or as required for our business operations or by applicable laws (statutory retention periods amount currently to 6 to 10 years).
We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our newsletter to ensure we can continue to respect your wishes and not contact you further. Your personal information will be deleted in a manner that cannot be restored.

 

Security and Third Party Links

Personal information provided to the Rhinegold Gallery website and payment transactions initiated through our website are transmitted through a secure SSL (Secure Socket Layer) connection. Unfortunately, transmission of information through the internet can show security gaps. A total protection of transmitted information is not possible and promising you that would be non-serious. We do our best to protect your personal information, but cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.
You can personally contribute to increasing your data privacy by
1. Keeping your password secret,
2. Changing your password regularly.
SSL (Secure Socket Layer) is an encryption technology. Personal information such as your name, address, telephone no., any login information such as your user ID and password, ordering information such as your preferred payment method, credit card and account information are encrypted during data transport.
When the letters ‘http’ in the URL of your browser change to ‘https’, the ‘s’ indicates you are in a secure area employing SSL; also, your browser may display a padlock image or give you a pop-up message that you are about to enter a secure area.
Please note that e-mail is not encrypted. Please do not send any credit card or related information via email, it is not considered to be a secure means for transmitting any fraud-susceptible information.
Personal information may be accessed by persons within our company, or our third-party service partners, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.

The Rhinegold Gallery website may from time to time contain links to other websites not controlled by us. Clicking on those links or enabling those connections may allow third parties to collect and share information about you. We do not control these third-party websites and we do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Policy. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review themcarefully as your use of those sites may be subject to them.

 

Contacting Rhinegold Gallery 

If you have any questions about the way in which your personal information is being collected or used which are not answered by this Privacy Policy you can contact us at info@rhinegoldgallery.de .

Alternatively, you can write to:

Rhinegold Gallery
Martina Reichelt, M.A.
Königsallee 92A
40212 Düsseldorf

Germany,

 

or phone us on:

++49 (0) 178 2332 645

 

Use by Third Parties

We hereby expressly object to the use by third parties of contact data published as part of our duty to publish a legal notice / contact data for the purpose of sending non-requested advertising material and information. Rhinegold Gallery reserves the right to take legal measure in case of unsolicited advertising, e.g. by spam-emails.

  

© Rhinegold Gallery, May 2018