Cancellation Policy

Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from
- the date on which you or a third party named by you, who may not be the carrier, have taken possession of the goods,
or
- in the case of a contract for several items that you have ordered in a single order and that are delivered separately: the date on which you or a third party named by you, who may not be the  carrier, have taken possession of the last delivered goods,
or
- in the case of a contract for delivery of goods consisting of multiple partial shipments or pieces: the date on which you or a third party named by you, who may not be the carrier, have taken possession of the last partial shipment or the last part of the goods.
To exercise your right of cancellation, you must inform us (Rhinegold Gallery, Martina Reichelt, Königsallee 92a, 40212 Düsseldorf, Phone +49 178 2332645, Fax: +49 211 54039520, Email: info@rhinegoldgallery.de), of your decision to withdraw from this contract through means of an unambiguous declaration (e.g. a letter mailed by post, a fax or an email). You can use the attached model cancellation form for this purpose, but this is not compulsory.
In order to observe the cancellation period, it is sufficient that you send notice of your exercising the right of cancellation before expiry of the cancellation period.

Consequences of Cancellation
If you cancel this contract, we are under obligation to reimburse all payments we have received from you, including shipping costs (with the exception of the additional costs arising from your choosing a type of shipment other than the most favourable standard shipment offered by us) without undue delay and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the initial transaction, unless we explicitly agree otherwise with you; you will in no event be charged fees for this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever happens first. You must send back or hand over the items without undue delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
The deadline is met if you send back the goods before the end of the fourteen day period.  You have to bear the direct costs of returning the goods, which are estimated not above 100.00 EUR.
You will only be liable to pay for any diminished value of the items resulting from your handling the items for reasons other than what is necessary for ascertaining the condition, nature and functioning thereof. This will apply in particular when you remove or damage the seal attached.

 


                                                               Model Cancellation Form

 

To
Rhinegold Gallery
Martina Reichelt, M.A.
Königsallee 92a
40212 Düsseldorf

 


I / We hereby give notice that I / we cancel our contract of sale for the following goods:

 


___________________________________________________________________________________
Item number, Item description

 


_______________________________                                   ________________________________
ordered on DATE                                                                     received on DATE

 

 

_____________________________________________________
Name of consumer(s)

 

 

_____________________________________________________
Address of consumer(s)

 

 

________________________________________________________________________________________                                  
(Date)                                                    Signature of consumer(s) (only if this form is notified on paper)